In addition, the van was unclean with old food, the seatbelt were broken and the back seat itself came loose.
I recommend you go with another company. This company is unprofessional.
we have been to europe and have never taken a tour/tour guide. we did it for mt. rushmore and it was one of the best experiences that we have ever taken. our tour guide was so informative , personable and made the trip an experience that we will never forget and will do again when we come back . THANK YOU GOLDEN CIRCLE TOURS!!!!!!!!!!!!!
In summary. The driver lied to me. Our experience was very poor. Worst of all, the owner refused to honor our verbal agreement and charged us in full. A verbal agreement is a legal agreement and this company is just plain bad.
About 3/4 of the tour, I called the company to explain about our dissatisfaction and to seek a resolution. The owner agreed the driver should be using the microphone. He offered to discount the tour by 50%. I agreed to the offer and felt that was an appropriate compensation.
On the second day, I was able to reach the owner to confirm the agreement we made. The owner then told me that we were satisfied with the service he wasn't going to discount the tour. Before I could discuss the issues with him any further, he hung up on me. When I tried to call him again 2 times he didn't answer.
I called the company and was told a completely different story. Regardless, the driver put no effort to even try to use it or call the company for help. That is not even the half of the poor experience.
Do not use this tour provider. We took the highlights tour and it was a disappointing experience, despite a good job by the driver/guide. This is NOT a reflection on him. First, we were told to be ready at 7:00. When the driver did not show at the appointed time, I called to learn that he was coming at 8:00 -- with no reason why the confirmation had the wrong time. In fact, it appears the management knew the time was wrong but never sought to correct the multiple confirmations I had received. The vehicle was filthy...disgustingly so inside and out. There were piles of dirt all over. The windows were so dirty that you could not take a photo through them. It also was not in good condition. The management doesn't seem to care, or at least is not on top of these issues even though they are clearly known as reported in another review. The Black Hills are spectacular but select another tour provider. DO NOT book on Golden Circle Tours.
Dishonest owner. I highly suggest you avoid this company for many reasons. We booked a guided tour and we pretty much received a shuttle service. The driver refused to use the microphone and he barely talked on the tour. When he did speak we couldn't hear him. At one of our first stops, we asked the driver why he wasn't using the built in microphone. He told me it didn't work. I then asked how long was it not working. He then replied it never worked.
2 hours after the trip ended, we received the receipt for the full price. I tried to call the owner 3 times the next day with no answer.
I called the company at one or our next stops and he wanted to talk to the driver. I don't know what they spoke about, but nothing changed.
Golden Circle Tours Llc is a US Travel Agency based in Custer, South Dakota. Golden Circle Tours Llc is located at 695 Mt Rushmore Rd, Custer, SD 57730, USA.
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