We were not treated with respect during our check in. As platinum rewards members we are to receive a rewards gift bag at check in. This motel did not even have any made up and one of the check in people didn't even know what we were talking about. The other one looked at us as if we were lying when we told him that we always get a bag and 500 points. We ALWAYS get both which we appreciate. As it turns out the bag they give has 1 bottle of water and 2 pieces of candy!! How cheap!! The breakfast ladies were awesome, too bad they don't take care of the front desk too. Someone needs to train the desk clerks better if they want satisfied customers. The hotel was older and had a musty smell also. We probably would not go back or recommend it to others.
This was a cheap alternative to some of the more expensive places to stay in Custer. Staff was very nice and the rooms were clean and smelled nice. I am very picky with texture. The sheets felt rough to me and the pillows were lumpy. Breakfast was extensive - sausage, eggs, waffles - great selection! The pool was very cold. It was almost like getting in one of the local lakes due to the temperature! My girls still enjoyed playing in the pool, but I didn't even want to get in.
Good basic hotel. Room was clean and hotel is well located to visit the sites (Crazy Horse, Rushmore and the state park). Breakfast room is small and not arranged for easy access. There was a bottleneck of people trying to get breakfast the two mornings we were there. Over all it was a convenient place to stay.
I enjoy old, clean, well -equipped motels and B&B's with great service and personality. The desk people we dealt with were a joy to deal with and so thoughtful from reservations to consierge services. Nicely done!!!!
Very affordable rates. The rooms were clean with lost of amenities. They have a fridge, microwave, coffee machine and hair dryer all included in the room. They also include a hot continental breakfast with your stay.
Best Western Buffalo Ridge Inn is a US Lodging based in Custer, South Dakota. Best Western Buffalo Ridge Inn is located at 310 W Mount Rushmore Rd, Custer, SD 57730, USA.
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